The entity responsible for data processing on this website and the contact for data
protection matters is:
arrive GmbH
Luzernerstrasse 131
6014 Lucerne
Email: info@timetoarrive.ch
Tel.: +41 77 503 82 29
This Privacy Policy informs you about the type, scope and purpose of the collection and use of personal data on our website www.timetoarrive.ch (hereinafter “website”) by arrive GmbH (hereinafter “we” or “us”) and explains your rights under the Swiss Data Protection Act (DSG).
To provide our services, we collect personal data depending on the service booked. This information is required to deliver the agreed services properly. The list below is not exhaustive; depending on legal requirements or the specific needs of the service, additional information may be required.
− First and last name
− Date of birth
− E-mail address
− Telephone number
− Residential address
− German language proficiency
− First and last name
− Email address
− Telephone number
− Residential address
− Nationality
− Residence permit
− Marital status
− Occupation
− Employer
− Date of birth
− Duration of stay in Switzerland and in the current municipality of residence
− German language proficiency
− Birth name
− Full name of father
− Full name of mother
Only the data necessary for the specific booked service.
When you use our contact form (WPForms) or contact us by email, we collect your name, email address, telephone number and the content of your message in order to respond to your enquiry.
For the onboarding process, we collect personal data via Microsoft Forms to correctly process the booked services.
We use cookies via the CookieYes plugin to ensure the functionality of our website (e.g., session, language settings).
We also use Google Analytics to analyse website usage and improve our content. The data is processed in anonymised form. This may involve the transfer of data to the USA. Further information can be found in Google’s Privacy Policy.
When you click the WhatsApp button, you are redirected to WhatsApp. In doing so, personal data (e.g., your telephone number and message content) may be transmitted to WhatsApp/Meta and processed in accordance with their privacy policy.
We store and process data – including personal data – as follows:
− locally on our work devices (e.g., laptop), which are protected by access restrictions and up‑to‑date security measures;
− with external service providers in Switzerland or abroad (e.g., email, cloud, analytics or communication services). The providers and tools listed in Section 3 may be used for this purpose. Processing is carried out only to the extent necessary for the respective service; details can be found in the privacy policies of the respective providers.
− as physical documents, where required for the provision of services (e.g., application documents, criminal record extracts). Physical documents are stored securely and destroyed in accordance with data‑protection requirements after the purpose has been fulfilled or after statutory retention periods have expired.
Accounting and bookkeeping data is stored in accordance with statutory retention periods (generally 10 years).
Course data and personal data for permits/relocation is stored for the duration of the service.
Contact details (name, telephone number, email address, residential address) may be stored for a longer period in order to contact clients for future services. You may object to this storage at any time.
Data is disclosed only insofar as this is necessary to provide our services or to comply with legal obligations (e.g., to authorities for permit and naturalisation procedures).
In addition, personal data may be transferred to or processed by external service providers as part of data processing on our behalf, in particular:
− Hosting and IT service providers (e.g., cyon for hosting, email and server operation)
− Microsoft 365 (communication and file storage)
− Banana Accounting (financial administration)
− WPForms / Microsoft Forms (forms)
− CookieYes (cookie management)
− Google Analytics (web analytics)
− WhatsApp/Meta (communication when using the button)
Processing by these providers is carried out only to the extent necessary for the respective service. Depending on the provider, this may involve the transfer of data to countries outside Switzerland (e.g., the USA). For details, please refer to the providers’ privacy policies.
You have the right to receive free information about your stored data, its origin and purpose. You can also request the correction, deletion or restriction of processing, or object to the processing of your data. Consent can be withdrawn at any time by emailing info@timetoarrive.ch. For complaints, please contact the supervisory authority: Federal Data Protection and Information Commissioner (FDPIC), at www.edoeb.admin.ch.
Our website uses SSL encryption (HTTPS). Hosting is provided by cyon. We implement appropriate technical and organisational measures (TOMs), such as access restrictions, encryption and secure storage, to protect your data from loss, misuse or unauthorised access.
The information on our website is non‑binding. We accept no liability for damages arising from access, use or non‑use of the website or from technical disruptions.
References to external websites lie outside our area of responsibility. We accept no liability for their content or privacy practices.
All content on our website (texts, images, photos, files) is the property of arrive GmbH or the respective rights holders. Use by third parties is only permitted with explicit written consent.
